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psa
ConnectWise
ConnectWise Manage
psaService Desk & Business MgmtConnectWise
Popular in EMEA mid/large MSPs
Kaseya/Datto
Datto Autotask PSA
psaService Desk & Business MgmtKaseya/Datto
Strong with Datto RMM
Kaseya
Kaseya BMS
psaBusiness MgmtKaseya
Halo
HaloPSA
psaService DeskHalo
UK/EMEA momentum
itsm
ServiceNow
ServiceNow
itsmEnterprise ITSMServiceNow
Used by larger MSPs
Atlassian
Jira Service Management
itsmService DeskAtlassian
Freshworks
Freshservice
itsmService DeskFreshworks
Zendesk
Zendesk
itsmService DeskZendesk
Some MSP desks
rmm
ConnectWise
ConnectWise Automate
rmmEndpoint & Infra MgmtConnectWise
Kaseya/Datto
Datto RMM
rmmEndpoint ManagementKaseya/Datto
N-able
N-able N-sight RMM
rmmUnified RMMN-able
N-able
N-able N-central
rmmAdvanced RMMN-able
Kaseya
Kaseya VSA
rmmEndpoint & Network MgmtKaseya
NinjaOne
NinjaOne
rmmUnified RMM/EndpointNinjaOne
Barracuda
Barracuda RMM
rmmSecurity-focused RMMBarracuda
TeamViewer
TeamViewer Remote Management
rmmAdd-on Monitoring/PatchingTeamViewer
Level
Level RMM
rmmCloud RMMLevel
Emerging
rmm+psa
Atera
Atera
rmm+psaAll-in-one MSPAtera
Per-tech pricing
Syncro
Syncro
rmm+psaAll-in-one MSPSyncro
SuperOps
SuperOps.ai
rmm+psaAll-in-one MSPSuperOps
remote access
ConnectWise
ConnectWise Control
remote accessRemote SupportConnectWise
aka ScreenConnect
N-able
N-able Take Control
remote accessRemote SupportN-able
TeamViewer
TeamViewer
remote accessRemote SupportTeamViewer
Splashtop
Splashtop
remote accessRemote SupportSplashtop
AnyDesk
AnyDesk
remote accessRemote SupportAnyDesk
security
SentinelOne
SentinelOne Singularity
securityEDR/XDRSentinelOne
CrowdStrike
CrowdStrike Falcon
securityEDR/XDRCrowdStrike
Microsoft
Microsoft Defender for Endpoint
securityEDR/XDRMicrosoft
Sophos
Sophos Intercept X
securityEndpoint/XDRSophos
Managed via Sophos Central
Bitdefender
Bitdefender GravityZone
securityEndpoint/XDRBitdefender
ESET
ESET PROTECT
securityEndpointESET
Microsoft
Microsoft Defender for Office 365
securityEmail SecurityMicrosoft
Proofpoint
Proofpoint Essentials
securityEmail SecurityProofpoint
Mimecast
Mimecast
securityEmail Security & ArchivingMimecast
Barracuda
Barracuda Email Protection
securityEmail SecurityBarracuda
Cisco
Cisco Umbrella
securityDNS/Web SecurityCisco
Cloudflare
Cloudflare One
securitySASE/ZTNA/DNSCloudflare
Zscaler
Zscaler Internet Access
securitySASE/ProxyZscaler
Palo Alto
Palo Alto Prisma Access
securitySASE/ZTNAPalo Alto
Microsoft
Microsoft 365 Defender
securityXDR SuiteMicrosoft
Microsoft
Microsoft Sentinel
securityCloud SIEM/SOARAzure
Netskope
Netskope
securityCASB/SSENetskope
Proofpoint
Proofpoint CASB
securityCASB/DLPProofpoint
Hornetsecurity
Hornetsecurity 365 Total Protection
securityEmail Security/ComplianceMicrosoft
EMEA vendor
TitanHQ
SpamTitan
securityEmail SecurityStandalone
MSP-friendly
AvePoint
AvePoint Policies & Insights (PI)
securityPermissions/DLP AnalyticsMicrosoft
Exposure & sensitive data insights
network security
Fortinet
Fortinet FortiGate
network securityNGFW/UTMFortinet
Cloud-managed options
Cisco
Cisco Meraki MX
network securityCloud-managed NGFW/SD-WANCisco Meraki
Sophos
Sophos XG Firewall
network securityNGFW/UTMSophos
Palo Alto
Palo Alto Networks NGFW
network securityNGFWPalo Alto
WatchGuard
WatchGuard Firebox
network securityNGFW/UTMWatchGuard
identity
Microsoft
Microsoft Entra ID
identityCloud IAM/SSO/MFAMicrosoft
Formerly Azure AD
Okta
Okta
identityIDaaS/SSO/MFAOkta
Cisco
Duo Security
identityMFA/ZTNACisco
OneLogin
OneLogin
identityIDaaS/SSOOneLogin
Ping
Ping Identity
identitySSO/MFA/AccessPing
JumpCloud
JumpCloud
identityDirectory-as-a-ServiceJumpCloud
CyberArk
CyberArk
identityPAMCyberArk
backup & dr
Acronis
Acronis Cyber Protect Cloud
backup & drUnified Backup & SecurityAcronis
Veeam
Veeam Backup & Replication
backup & drVM/Cloud BackupVeeam
Veeam
Veeam Backup for Microsoft 365
backup & drM365 BackupVeeam
Kaseya/Datto
Datto SIRIS
backup & drBCDR Appliance+CloudKaseya/Datto
Kaseya/Datto
Datto Cloud Continuity
backup & drEndpoint Cloud BackupKaseya/Datto
N-able
N-able Backup
backup & drCloud BackupN-able
Arcserve
Arcserve UDP
backup & drHybrid BackupArcserve
Keepit
Keepit
backup & drSaaS Backup (M365, Google)Keepit
Strong in EMEA
Dropsuite
Dropsuite
backup & drSaaS Backup (M365)Dropsuite
AvePoint
AvePoint Cloud Backup for Microsoft 365
backup & drSaaS Backup (M365)Microsoft
Exchange, SharePoint, OneDrive, Teams
AvePoint
AvePoint Cloud Backup for Google Workspace
backup & drSaaS Backup (Google)Google
AvePoint
AvePoint Cloud Backup for Salesforce
backup & drSaaS Backup (Salesforce)Salesforce
productivity
Microsoft
Microsoft 365
productivityCollaboration SuiteMicrosoft
Exchange, SharePoint, OneDrive, Teams
Google
Google Workspace
productivityCollaboration SuiteGoogle
AvePoint
AvePoint MyHub
productivityEnd-user Workspace HubMicrosoft
Unified access to Teams/Groups/Sites
device mgmt
Microsoft
Microsoft Intune
device mgmtUEM/MDMMicrosoftautomation
msp tools
Microsoft
Microsoft 365 Lighthouse
msp toolsMulti-tenant M365 MgmtMicrosoft
AvePoint
AvePoint Elements Platform
msp toolsMulti-tenant M365 ManagementMicrosoft
Unified MSP portal
AvePoint
Elements - User & Group Management
msp toolsIdentity Ops (Multi-tenant)Microsoft
Provisioning, lifecycle, access control
AvePoint
Elements - Device Management
msp toolsIntune Device OversightMicrosoft
Policy, compliance, posture
AvePoint
Elements - License Management
msp toolsM365 License OptimizationMicrosoft
Usage analytics, right-sizing
AvePoint
Elements - Workspace Management
msp toolsTeams/SharePoint LifecycleMicrosoft
Provisioning, naming, expiration
AvePoint
Elements - Baselines
msp toolsPolicy Baselines & DriftMicrosoftautomation
Standardization & continuous compliance
CIPP
CIPP (Community/Cloud Improved Partner Portal)
msp toolsMulti-tenant M365/Azure AdminMicrosoft
Open-source MSP portal for policies/baselines
Inforcer
Inforcer
msp toolsBaseline ManagementMicrosoft
Baseline configuration & compliance management for M365, Entra, and Intune
azure mgmt
Nerdio
Nerdio Manager for MSP
azure mgmtAVD/W365 AutomationMicrosoft Azure
monitoring
Datadog
Datadog
monitoringFull-stack ObservabilityDatadog
New Relic
New Relic
monitoringAPM/Infra/LogsNew Relic
Dynatrace
Dynatrace
monitoringSoftware IntelligenceDynatrace
LogicMonitor
LogicMonitor
monitoringInfra MonitoringLogicMonitor
Auvik
Auvik
monitoringNetwork MonitoringAuvik
Paessler
PRTG Network Monitor
monitoringInfra/Network MonitoringPaessler
Popular in DACH
Zabbix
Zabbix
monitoringOpen-source MonitoringZabbix
Grafana Labs
Grafana Cloud
monitoringMetrics/VisualizationGrafana
logging
Elastic
Elastic Cloud (ELK)
loggingLogs/Search/VisualizationElastic
documentation
Kaseya
IT Glue
documentationMSP DocumentationKaseya
Hudu
Hudu
documentationMSP DocumentationHudu
Self/Cloud-hosted
Liongard
Liongard
documentationAutomated DocumentationLiongardautomation
System discovery & configuration tracking
Atlassian
Confluence
documentationWiki/KBAtlassian
passwords
N-able
N-able Passportal
passwordsPassword Mgmt + DocsN-able
1Password
1Password Business
passwordsPassword Manager1Password
automation
Microsoft
Microsoft Power Automate
automationWorkflow AutomationPower Platform
Microsoft
Azure Logic Apps
automationIntegration/OrchestrationAzure
Zapier
Zapier
automationSaaS IntegrationZapier
Make
Make (Integromat)
automationSaaS IntegrationMake
Red Hat
Ansible
automationConfig Mgmt/IaCRed Hat
HashiCorp
Terraform
automationIaCHashiCorp
Rewst
Rewst
automationMSP Process BotsRewst
asset lifecycle
ScalePad
ScalePad
asset lifecycleWarranty/Lifecycle AutomationScalePad
networking
Cisco
Cisco Meraki (MX/MS/MR)
networkingCloud-managed SD-WAN/Switch/Wi-FiCisco Meraki
HPE Aruba
Aruba Central
networkingCloud-managed Switch/Wi-FiAruba
Ubiquiti
Ubiquiti UniFi
networkingWi-Fi/Switch/Sec GatewayUbiquiti
SMB/MSP
Sophos
Sophos Central Wireless/Switch
networkingCloud-managed NetworkSophos
ucaas
Zoom
Zoom
ucaasMeetings/PhonesZoom
Cisco
Cisco Webex
ucaasMeetings/CallingCisco
collaboration
Salesforce
Slack
collaborationMessagingSalesforce
compliance
Microsoft
Microsoft Purview
complianceDLP/Compliance/RecordsMicrosoft
Dropsuite
Dropsuite Email Archiving
complianceEmail ArchivingDropsuite
AvePoint
AvePoint Cloud Records
complianceRecords ManagementMicrosoft
Retention, disposition, auditing
cloud platform
Microsoft
Microsoft Azure
cloud platformIaaS/PaaSMicrosoft
Strong EMEA presence
Amazon
Amazon Web Services
cloud platformIaaS/PaaSAWS
Google
Google Cloud Platform
cloud platformIaaS/PaaSGoogle
OVHcloud
OVHcloud
cloud platformIaaSOVHcloud
EU data residency
IONOS
IONOS Cloud
cloud platformIaaSIONOS
Germany/EU focus
Hetzner
Hetzner Cloud
cloud platformIaaSHetzner
Popular in EU SMB
patch mgmt
JetPatch
JetPatch
patch mgmtEndpoint PatchingJetPatch
endpoint mgmt
PDQ
PDQ Deploy & Inventory
endpoint mgmtSoftware DeploymentPDQ
SMB-friendly
Zoho
ManageEngine Endpoint Central
endpoint mgmtUEM/PatchManageEngine
apple mgmt
Jamf
Jamf Pro
apple mgmtmacOS/iOS MDMApple
Common in EMEA edu/creative
Exclaimer
Exclaimer
emailSignatures for M365/GmailMicrosoft/Google
UK/EMEA strong
reporting
ConnectWise
BrightGauge
reportingDashboards/QBRConnectWise
analytics
Microsoft
Power BI
analyticsBI/ReportingMicrosoft
cpq
ConnectWise
ConnectWise CPQ (Sell)
cpqQuoting/ProposalsConnectWise
Quoter
Quoter
cpqQuotingQuoter
ScopeStack
ScopeStack
cpqServices Scoping/SOWScopeStack
commerce
Kaseya/Datto
Datto Commerce (Gluh)
commerceProcurement/QuotingKaseya/Datto
EMEA adoption
governance
AvePoint
AvePoint Cloud Governance
governanceM365 Governance & LifecycleMicrosoft
Requests, approvals, lifecycle
migration
AvePoint
AvePoint FLY
migrationContent & Tenant MigrationMicrosoft/Google
M365, SharePoint, Box/Google to M365
administration
AvePoint
AvePoint EnPower
administrationDelegated Admin & InsightsMicrosoft
Role-based admin & reporting
saas management
Augmentt
Augmentt Discover
saas managementSaaS Discovery & UsageMulti-SaaS
Shadow IT visibility
saas security
Augmentt
Augmentt Secure
saas securityM365 Security PostureMicrosoft
MFA, conditional access, hardening
saas support
Augmentt
Augmentt Engage
saas supportHelpdesk/Access WorkflowsMicrosoft
Common admin tasks & automations
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Operational Questions
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